Frequently Asked Questions / Delivery Details
Delivery Times
All products are delivered next day unless otherwise stated.
Furniture products are delivered within 3 - 5 working days.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 5.00pm, please calculate your delivery time as if your order had been placed the following working day. Deliveries will reach you the next working day. Special order items or heavier furniture items will have longer delivery times. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
Where do we deliver to?
We deliver to the entire mainland in the UK and Northern Ireland. All deliveries must be signed for so please ensure someone is available. If delivery is for outside the UK mainland please contact us for advise. We do NOT deliver to PO box addresses.
DELIVERY UPSTAIRS: The courier is contracted to deliver to the stated address on the order. If your order is required on another floor, please include the relevant floor number on the order.
FURNITURE: Insurance covers our couriers to deliver furniture products to the ground floor only. If furniture needs to be delivered to a different level you will need to arrange this separately yourself.
SAFES: Safes are a bulky & heavy item. Delivery of a safe depends on quality access to the building. There may be additional charges if two delivery people are required instead of one etc. You will be contacted & asked to answer some basic access questions when you buy a safe. |
